SELF-SERVICE IN YOUR HAND
If you are in the food industry, this is going to interest you! Many companies are constantly changing, trying to make the experience of their consumers easier and more pleasant. Especially in this time, due to social distancing, many services, especially the food industry, are looking for options to keep providing a q
September 21, 2020
3 min read
If you are in the food industry, this is going to interest you!
Many companies are constantly changing, trying to make the experience of their consumers easier and more pleasant.
Especially in this time, due to social distancing, many services, especially the food industry, are looking for options to keep providing a quality service, but with the least physical contact possible.
Your customers can arrive at your restaurant, see the menu without having contact with the staff, order whatever they want and pay. The order will arrive at the table with greater biosecurity, less physical interaction and above all in an easy way.
Now more than ever you have to think about the safety of everyone, both customers and staff, but without risking your business or your economy.
On the other hand, by implementing self-service systems with digital media we can also help reduce both economic expenses in menu printing and in waste generation.
Having said all this, we want to tell you about the new possibilities that Square brings for you. If you are within the food industry without a doubt this information will be very useful so that your operation can continue without any inconvenience, your store continues to sell and both your staff and your customers feel the greater security possible.
So we want to tell you how it works, let's start by saying that everything will work through QR codes, you are possibly already aware of what they are and how they work, but just in case we will explain it to you.
QR codes work in the same way as a barcode, like those that you find on products in any supermarket. It is a machine scannable image that can be instantly read with a smartphone camera. QR stands for quick response, and believe it or not, it was released in 1994. QR codes have a number of advantages, both for customers and for businesses. They can be used for anything and everything.
Returning to the topic, how does it work?
Self-serve ordering generates unique QR code stations that match tables, seats, or sections in your establishment. Sellers have the option of printing standard cards for each station, or exporting the unique QR codes for integration with custom ordering card designs.
Using unique QR codes at each ordering station—table, parking space, kiosk—customers simply scan the code with their phone to launch an online ordering page where they can place their order.
The order goes right to your POS and kitchen printers—just as if the order had been placed by a server. Once the order is ready, a runner can check the ticket for the order location and deliver the food.
As an additional benefit, your self-serve ordering page is connected to Square Marketing and Square Loyalty so you can promote your business and reinforce long-term relationships with your customers.
We want to show you more benefits of using Square Self-serve ordering
- Provide peace of mind to customers and staff by limiting contact and shared surfaces
- Raise efficiency with improved table turn times.
- Free up staff to focus on other tasks
- Give customers the freedom to order and reorder when they want—without waiting for a server.
- Improve order accuracy by putting the power in the customers hands
- Offer easy payment options with Apple Pay, Google Pay, and Square Pay
It does not matter what kind of business you have, Full Service Restaurants, Quick Service Restaurants, Bars, Clubs, and Lounges, Hotels and Lodging, Event Spaces/Pop ups, Retail or any other kind of Services.
If you want your business to continue operating and providing the best service you should definitely implement this option.